High complexity specialties often experience high volumes of pended or denied claims , particularly with a request for medical records. For Heading Health, this was a time consuming part of their revenue cycle. The process was onerous for several reasons:

Heading Health is an outpatient behavioral health practice in Austin, Texas. With Substrate's Claim Status Agent, they replaced daily manual portal-checking with an AI agent that automatically retrieves claim status across every payer and channel -- and gets smarter with every claim it processes.